The Office of Utilities Regulation (OUR) is a government agency established by an act of Parliament in 1995 to regulate the operations of utility companies in Jamaica. These include electricity, telecommunications, water supply, sewerage and public passenger transport by road, rail and ferry. Its main functions are to establish and maintain rules for the regulation of utility service providers; promote the long term, efficient provision of utility services for national development consistent with government policy; and provide an avenue of appeal for consumers in their relationship with the utility service providers.
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