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Official Gazette of the Argentine Republic
Publication date 08/23/2018
SEEN: Decrees Nros. 13 dated December 10, 2015, 434 dated March 1, 2016, 87 dated February 2, 2017 and 174 dated March 2, 2018, and the electronic File EX-2018-32387790-APN-SSGD #MM, and
That by Decree No. 13 of December 10, 2015, the Law on Ministries was modified (text ordered by Decree No. 438 of March 12, 1992) and its amendments, creating, among others, the MINISTRY OF MODERNIZATION, establishing among its competences, to define and implement the Modernization Plan of the National Public Administration, its central and decentralized administration and to exercise functions as authority for its application, to design, propose and coordinate the policies of transformation and modernization of the State in the different areas of the National Government, its central and decentralized Administration, and to determine the strategic guidelines and the proposal of the regulatory norms in the matter; to design, coordinate and implement the incorporation and improvement of the processes, technologies, computer infrastructure and systems and management technologies of the National Public Administration; and of proposing designs in the administrative procedures that facilitate their simplification, transparency and social control and elaborate the corresponding computer developments.
That Decree No. 434 dated March 1, 2016 approved the National Plan for the Modernization of the State, an instrument through which the central axes, priorities and foundations are defined to promote the necessary actions aimed at turning the State into the main guarantor of the common good.
That the aforementioned Modernization Plan has among its objectives to constitute a Public Administration at the service of the citizen in a framework of efficiency, effectiveness and quality in the provision of services, from the design of flexible organizations oriented to management by results, which supposes promote ethical and transparent management, articulating the action of the public sector with the private sector and non-governmental organizations.
That by means of Decree No. 174 of March 2, 2018, the Application Chart of the Centralized Public Administration was approved to the level of the Undersecretariat and the objectives of said Organizational Units, establishing among the objectives of the DIGITAL GOVERNMENT SUB-SECRETARIAT dependent on the SECRETARIAT OF DIGITAL GOVERNMENT AND TECHNOLOGICAL INNOVATION of the MINISTRY OF MODERNIZATION, to understand the design, implementation, definition of standards and monitoring of the Digital Platform of the National Public Sector; understand in the design, implementation and monitoring of the General Web Portal "argentina.gob.ar" and the mobile applications of the National Public Sector, and coordinate the development of Internet portals and mobile applications; understand in the design, implementation and monitoring of the Digital Profile of the Citizen "My Argentina"; understand the design, implementation, monitoring and provision of digital services of the State; supervise the implementation of improvement projects, training and innovation in customer service in the channels -presential, telephone, digital- of attention to the public of the National Public Sector; among others.
That Decree No. 87 of February 2, 2017 created the DIGITAL PLATFORM OF THE NATIONAL PUBLIC SECTOR with the objective of facilitating interaction between people and the State, unifying the strategy of online services and procedures, thus offering the possibility of perform procedures through the different tools and services included in the platform, such as consulting these services, requesting shifts and accessing information through various channels.
That the aforementioned Decree No. 87/2017 empowers the MINISTRY OF MODERNIZATION to dictate the operative, clarifying, and complementary norms that are necessary for the implementation of the provisions of said decree and to prepare the plans, protocols, implementation schedules, manuals and standards, to be applied by the organizations included in said measure.
That in order to provide quality and safe public services it is necessary to create ACCESS LEVELS TO THE CITIZEN'S DIGITAL PROFILE, with the objective of granting different levels of access to the Citizen's Digital Profile, according to the procedures or services of the State with which the user wants to interact, with the sole purpose of protecting personal and / or sensitive information.
That in virtue of the aforementioned purposes and in order to protect the personal data of citizens, it is necessary to approve the IDENTITY VALIDATION PROCESS OF THE CITIZEN'S DIGITAL PROFILE.
That also in order to achieve an agile, efficient public administration and at the service of the people, it is propitiated to create the MESSAGE OF HELP OF MY ARGENTINA, as a point of contact for resolving doubts, queries and problems related to the Digital Citizen Profile "Mi Argentina", thus improving the quality of the service.
That has taken the intervention of its competence the GENERAL DIRECTORATE OF LEGAL AFFAIRS of the SUBSECRETARIAT OF ADMINISTRATIVE COORDINATION of the MINISTRY OF MODERNIZATION.
That this measure is issued in the exercise of the powers conferred by article 7 of Decree No. 87/2017.
THE MODERNIZATION MINISTER
ARTICLE 1. - Approve ACCESS LEVELS TO THE CITIZEN'S DIGITAL PROFILE which, as ANNEX I (IF-2018-38361102-APN-SSGD # MM) forms an integral part of this Resolution.
ARTICLE 2.- Approve the IDENTITY VALIDATION PROCESS OF THE CITIZEN DIGITAL PROFILE which, as ANNEX II (IF-2018-38361163-APN-SSGD # MM) forms an integral part of this Resolution.
ARTICLE 3.- The ARGENTINA ASSISTANCE TABLE is created in the sphere of the COORDINATION OF CITIZENS 'ATTENTION STRATEGY under the SUB-SECRETARIAT OF DIGITAL GOVERNMENT of the SECRETARIAT OF DIGITAL GOVERNMENT AND TECHNOLOGICAL INNOVATION of the MINISTRY OF MODERNIZATION, which will enter into operation as of the date of publication of this Resolution.
ARTICLE 4.- The ARGENTINA HELP TABLE will provide online support on the use, access and operation of the "My Argentina" Digital Citizen Profile, being the only point of contact through which inquiries are channeled and resolved and needs related to the Platform mentioned.
ARTICLE 5. - The power to dictate operational, clarifying, interpretive and complementary rules to this Resolution, as well as the procedures and schedules, shall be delegated to the SUBSECRETARIAT OF DIGITAL GOVERNMENT dependent on the SECRETARIAT OF DIGITAL GOVERNMENT AND TECHNOLOGICAL INNOVATION of the MINISTRY OF MODERNIZATION. necessary for its implementation.
ARTICLE 6. - Communicate, publish, give to the NATIONAL DIRECTORATE OF THE OFFICIAL RECORD and file. Andrés Horacio Ibarra
NOTE: The Annex (s) included in this Resolution are published in the web edition of the BORA -www.boletinoficial.gob.ar-