Claro improves infrastructure to better withstand catastrophic events

Monday, February 28, 2011

Chilean mobile operator Claro has improved its infrastructure as a preventative measure to mitigate network congestion in the case of a catastrophe, according to a press release from the company.

The announcement comes a year after the February 27, 2010, earthquake that rocked Chile. In the hours after the quake, telephony services were affected due to congestion from the number of calls being made, which was 10 times that of normal daily traffic. Aerial infrastructure was also damaged, and/or the power supply to the infra was interrupted.

According to Claro, in the months since the earthquake, the operator has worked to optimize its infrastructure and power supply to deliver better services to its clients during catastrophes.

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Claro Chile legal director Ricardo Gebauer said one of the measures the company took was strengthening its critical infrastructure, including a series of base stations and switch centers.

The infrastructure was also given more energy independence, with the use of additional back-up batteries and generators. The operator also tripled its capacity for SMS, in hopes that during a disaster people will send text messages, which are more efficient for the network, instead of calling one another.

Finally, in conjunction with national emergency office Onemi and other local operators, Claro has implemented an early alert system to send mass messages to warn clients of possible disasters, such as a tsunami.