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As of January 1, Colombia has updated its consumer protection law with regard to users of telephony, internet and pay TV.
According to telecoms regulator CRC, the new norms aim to guarantee more detailed information is provided to users about plans, billing and media consumption in order to expedite customer service channels and to better inform consumers about service options before choosing to contract one.
The amendments to the regulations come as the result of a survey of ICT consumer preferences in Colombia carried out by CRC with the help of the OECD.
Among the amendments are: