NSN launches new global network operations center, NII Holdings first client

Wednesday, June 1, 2011

Nokia Siemens Networks (NSN) has kicked off operations at its global network operations center (GNOC) in São Paulo, Brazil, NSN said in a statement.

NII Holdings (Nasdaq: NIHD), operator of the Nextel brand in Latin America, is the first operator to use the GNOC to centralize its network operations through a remote service delivery model.

In 2010, NII signed a managed services agreement with NSN to centralize network operations in five countries - Argentina, Brazil, Chile, Mexico and Peru.

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NSN's 16,000-square-foot GNOC facility will initially have 150 expert technicians, with the capacity to host up to 300, and joins an existing network of three other facilities - two in India and one in Portugal.

The company said it chose Brazil due to its positioning in the Latin American telecommunications market, and for the strong presence of potential customers in the country.

"We have set up these centers in such a way that they're all interconnected, so resources can be optimized and allocated intelligently," said Arto Vilkman, head of services at NSN Latin America.

The new facility will allow NII to increase operational flexibility and improve cost efficiencies and service quality for customers in Latin America. It will also look to benefit other regional operators in Latin America and North America.