Telecom complaints down in Brazil

Wednesday, November 30, 2016

The number of customer complaints over telephony, pay TV and broadband services filed with Brazil's telecom regulator Anatel declined 3.4% year-on-year through October.

A total of 3.3mn complaints were filed during the 10-month period, with 44% corresponding to mobile telephony (down from 47.1%).

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Fixed telephony, fixed broadband and pay TV accounted for 25.5%, 15.7% and 4.4% of complaints, respectively. All three services saw an increase in the number of consumer grievances from the year-ago period.

TIM recorded the largest increase in mobile telephony complaints, up 17.9%; followed by Vivo, with 4.9%. Complaints against Claro, Nextel and Oi declined. In pay TV, Vivo had a 71.9% jump, while complaints against América Móvil Brasil and Oi increased 15.8% and 8.4'%, respectively. Only Sky had fewer complaints this year.

In fixed telephony, América Móvil Brasil had 17.8% fewer complaints, followed by Oi, with a 9.3% declined. Vivo saw a 32.2% increase.