Belltech expects initial 25% product adoption of virtual meeting solutions

Wednesday, June 15, 2011

Chilean technology provider Belltech expects an initial 25% of its current 700 regional clients to adopt two new solutions from enterprise communications, software and services provider Avaya for remote meetings, Belltech executive VP Rodney Everard told BNamericas.

Both products -Avaya flare and Avaya web.alive - will be offered via road shows around the region, initially to current large clients, Everard said.

"But we're also expecting new clients from potential deals. It's a lot of work, and we need to see the best initial strategy to offer to our clients the benefit of these products," Everard said.

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According to Everard, both solutions help to save costs thanks to a reduction in traveling and training.

"For example, a bank in Santiago will save so much money because it will allow them to show to their clients in southern Chile the benefits of mortgage loans, or any other service that they provide, without having to invest in training somebody else to do the presentation. You can do remote training for the entire staff of a company with branches all over Chile. It's also a cheaper option in that no one has to travel, or you can travel knowing that you can still have meetings from any part of the world," Everard said.

Belltech is one of Avaya's business partners in the region. According to Avaya's technical operations director for the Americas, Amir Hameed, the new solution was created based on customer needs, priorities and current challenges posed by new technologies.

"For example, web.alive is a virtual 3D environment, where you enter and set up an avatar. So you have a menu option where you can chose shape, size, color, clothes [of the avatar], and then you enter the virtual work space, where the user can move around and communicate with people by interacting with them from your own PC. It also enables you to collaborate; it's a virtual meeting," he said.

Latin America, but especially Chile, represents a big market opportunity for Avaya as a result of technology adoption and broadband penetration, Hameed added.

Avaya's global revenues were up 22% to US$5.06bn in its fiscal 2010, ended September 30. But net losses expanded to US$874mn, as costs and operating expenses increased.

CALA region revenues increased 5% to US$254mn in fiscal 2010.