Civil registry looks to increase online applications 25%

- Tuesday, May 24, 2011

Civil registry looks to increase online applications 25%

Chile's civil registry expects to increase documentation obtained online to 25% of the total it issues, compared to the current 11%, according to local newspaper El Mercurio.

Under a project called "We take care of your time," birth, marriage and death certificates will be the first to be available for free on the internet. The move will mean 400mn pesos (US$849,347) less for the registry's coffers in the second semester of 2011 and 1.2bn-1.5bn pesos less next year.

"We hope that this [new project] will be important for the community and that users will benefit from it. This is part of the government's modernization management," said civil registry director Roberto Medina.

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Currently, the civil registry processes more than 42mn applications and paperwork a year. The project aims to reduce the number of physical visits to the registry offices and to decrease delivery deadlines.

The current system requires individuals to physically go and queue at the offices to obtain any of the certificates, even to report the loss or renewal of an identity card.

Additionally, the service will allow the civil registry to internally send certificates required by other public services at no cost for users when they apply online.

For example, if someone is filling out an application at the housing ministry and needs a birth certificate, the registry may send it directly to the agency at no cost.