Roughly 10% of almost 200 government institutions in Chile are fully integrated into the Pisee project - the government integrated electronic platform system - one of the initiatives that the state is developing to strengthen e-government, Marcos Vázquez, Spanish consultancy everis' public sector associate, told BNamericas.
Among other things, the e-government plan is to centralize information and cut down on paperwork. Within this framework, Chile launched the Pisee program three years ago, intended to electronically integrate all government institutions, allowing a more centralized and efficient information process.
The platform is for paperwork from getting a birth certificate to starting up a company. In Chile, activities such as buying a house or getting a job may require getting several documents from different government offices - which can be a highly bureaucratic and time-consuming task.
Chile started the project with five main institutions, such as the civil registry, treasury and tax office. It has slowly integrated new ones, but is still behind when compared to more developed countries, according to Vázquez.
In order to keep developing the e-government project, Vázquez highlighted the need to develop new solutions that allow for digital interaction between public institutions, people and companies, allowing users access to all available government sectors. One key element to achieving this is to have an ID mechanism that is unique for each user and recognized by all state institutions.
"For example, in Spain we already have a unique electronic ID that works for all citizens, so they can access processes and information," Vázquez said.
On average, Chile's government invests US$100mn a year in the IT sector, he added, and of this amount, more than 10% goes towards high impact e-government projects.
After Colombia, Chile is the most advanced IT country in Latin America when it comes to e-government, followed by Uruguay, Argentina, Mexico and Brazil, according to the IDEG e-government index developed by everis and Spain's IESE business school.