IT companies lack virtual meeting, collaboration tools - Alcatel-Lucent

Tuesday, May 24, 2011

Frustration with current virtual meeting tools and a lack of adequate communication channels are some of the issues identified by French telecoms equipment group Alcatel-Lucent (NYSE: ALU) in a study on how communications technologies are being used to improve business performance.

The study was carried out during 1Q11 in more than 51 countries worldwide, including Mexico, Chile, Colombia, Peru, Venezuela and Argentina. More than 2,000 IT workers and 750 IT executives from medium to large-size companies participated.

According to the results, 74% of workers think that developing communication tools - like videos and group conferences - can increase productivity, although only a third of them have such tools.

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Participants feel "frustrated" with current virtual meeting tools, which they consider "inadequate." More than half of participants think they need better communication channels and applications to improve collaboration.

Additionally, 74% of participants said they use smartphones as a tool to quickly access information.

"IT workers need better tools, and IT departments need to deploy and manage them in a simple and economical way. The organizations that achieve these advanced systems will improve productivity," said Arnaud Kraaijvanger, VP of marketing at Alcatel-Lucent.

The study also found that while IT organizations have made efforts in meeting workforce demands and recognize the need for advanced communications and collaboration services, many are stuck in traditional legacy infrastructure.

The management of increasingly larger and more complex networks was identified as a critical challenge with current network management tools, and 40% of the surveyed IT executives believe they have reasonably capable tools for managing quality of service and application performance.