Israeli contact center solutions company NICE Systems (Nasdaq: NICE) won a project with a Latin American client during Q2 in which 16,000 licenses were bought for the company's real-time impact solution, president and CEO Zeevi Bregman said in a conference call with investors.
"In this project, we will be integrating information for more than 17 different systems, enabling the customer to optimize processes," the executive said. He did not name the client.
The Americas accounted for 63% of NICE's overall revenues in the second quarter, company CFO Dafna Gruber said. The region "continues to perform well and revenue reached a new record of US$124mn in the second quarter."
"There is a great similarity in customers' business requirements around the globe. We see customers from emerging markets such as India, China or Brazil facing the same opportunities and challenges as those coming from more mature markets," Bregman added.
The company's global net income in Q2 increased to US$15.5mn from US$12.7mn in the same period in 2010, the company said in a statement.
NICE's total quarterly revenues were US$196mn, up 16% year-on-year.
In Latin America, NICE has an office in São Paulo. The company covers the entire region through business partnerships with integrators and resellers.