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  • Telefónica trains chatbots in Brazil

    12/10/18
    Telefónica has opened a chatbot training center in Brazil to enhance the customer service capabilities of its artificial intelligence tool Aura. Aura interacts with over 1.5mn clients a month in Brazil, according to the Spanish...

  • IFC Launches New DigiLab Phase

    11/14/18
    Press release by the IFC Bogotá, Colombia, November 14, 2018 - IFC, a member of the World Bank Group, today announced a new DigiLab phase for Latin America and the Caribbean, a training program that encourages financial...

  • Sound of the future

    9/28/18
    Financial institutions are leveraging technology to slash costs and boost revenue - but also to improve the client experience as part of customer loyalty efforts. A major focus is AI. Banks in the region have already deployed bots...

  • Sound of the future

    9/26/18
    Financial institutions are leveraging technology to slash costs and boost revenue - but also to improve the client experience as part of customer loyalty efforts. A major focus is AI. Banks in the region have already deployed bots...