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São Paulo state's Viracopos is rated the best international airport in Brazil, while Guarulhos is rated the worst, according to a poll of 18,000 passengers conducted by local consultancy Praxian Consultoria in 4Q13.
Located in the city of Campinas, Viracopos received a rating of 4.12 on a scale of 1-5, according to a civil aviation authority (SAC) release. The airports in Paraná state capital Curitiba and Rio Grand do Norte state capital Natal were previously tied for the number one spot in 3Q13.
Viracopos was the most improved airport in 2013, according to the release.
While the airport was ranked 10th in the first quarter of the year, it rose to 7th in 2Q13 and jumped to 2nd in the third quarter, SAC said.
The number one spot was attributed to high points in service indicators such as parking facilities, check-in time, cleanliness, and the speed and integrity of baggage claim service.
The existing passenger terminal received 70mn reais (US$29mn) in improvements last year. The airport's current operator, Aeroportos Brasil, is building a new terminal which should be inaugurated on May 11.
On the other end of the scale, Guarulhos airport near state capital São Paulo came in last place with 3.31 points. The previous holder of the bottom sport was Mato Grosso state's Cuiabá airport, according to the release.
Guarulhos scored badly in areas such as the cost of parking, friendliness of staff, cleanliness, and the speed and integrity of luggage services. The poll included a total of 40 services indicators.