Stream Global Services buys Dell contact center

Thursday, October 16, 2008

US computer giant Dell (Nasdaq: DELL) has sold is contact center in El Salvador to US IT consultancy and outsourcing service provider Stream Global Services, the former said in a statement.

Stream plans to use the center to provide English and Spanish-language support for its North American and Latin American clients. Dell will also continue to use the site for its outsourced consumer and technical support services.

Stream's CEO Scott Murray said the company made the purchase due to the contact center's highly trained staff, adding that the acquisition also forms part of Stream's regional expansion plans.

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"This site's management and support professionals are extremely talented and experienced, and they will clearly enhance our strength in our core support models of customer service, technical support and revenue generation," he said. "We also see El Salvador as a great market for us to be in as we continue to expand our commitment to [Latin America]."

Headquartered in Boston, Stream Global Services has more than 17,000 employees in 32 locations around the world. The company recently purchased contact centers in the Dominican Republic, Costa Rica and Ireland.

Dell's revenues in the Americas region increased 5% to US$8.1bn during Q2 of fiscal 2009, ended August 2. Overall unit sales in the region, which includes the US, Canada and Latin America, were up 7%.

Globally, net profits fell 17% to US$616mn. Worldwide revenues were US$16.4bn, up 11% year-over-year.