TeleTech regional revenues up 86.3% to US$44.2mn

Bnamericas Published: Tuesday, August 17, 2004
The Latin American unit of US call center operator TeleTech reported revenue of US$44.2mn in the first half of 2004, up 86.3% from the US$23.7mn billed in 1H03, local daily Gazeta Mercantil reported. TeleTech Latin America, which has operations in Brazil, Argentina and Mexico, represented 8.3% of TeleTech's global revenues of US$531mn in the first six months of this year. The company attributes its expansion in Latin America to the strengthening of client relationships and the acquisition of new contracts. "TeleTech's solutions have been well received by the market and we have used our base of global clients to serve the region," TeleTech Latin America and Spain president Marcelo França was quoted as saying. The company's regional client base grew 40% in the last twelve months and TeleTech Latin America today serves 40 companies, with 20% of its contracts being offshore services. At present, offshore call center services are restricted to Mexico and Argentina, but the Brazilian unit is now in contact with a potential offshore client and França believes it will become a large provider of offshore services. TeleTech saw growth in all three countries, Brazil acquiring four new contracts to end the half with twelve clients. The company possesses two service centers in São Paulo, with approximately 1,600 service positions and 2,100 employees.

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