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Mexican state power company CFE signed an agreement with consumer protection agency Profeco and the country's energy saving trust Fide to improve customer service and promote consumer rights.
Energy minister Pedro Joaquín Coldwell said that the deal – along with Mexico's energy reforms – would benefit consumers.
He added that bill-payers would be given tools to keep track of their electricity consumption and increase energy savings.
CFE, in its new era as a productive state firm, aims to better serve customers.
The agreement streamlines the complaints procedure and encourages a culture of paying for electricity consumed, the firm said in a press release.
During the document-signing ceremony, economy minister Ildefonso Guajardo Villarreal said that the agreement forms part of the government's national consumer protection plan.
CFE said it loses 15.3% of its electricity as a result of technical faults and 6% as a result of theft.
CFE posted a 13.9bn-peso (US$1.06bn) net loss for the first half compared with a 35.5bn-peso net loss for same-period last year.