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EDS expects US$60mn from export services

Bnamericas Published: Friday, August 13, 2004
The Brazilian unit of US-based IT company EDS expects to generate US$60mn in revenue within the next 12 months from all of its exported services, which will include an export program launched on Thursday (August 12), according to a company executive. "The export service we started today will represent approximately 20-25% of all our export services in Brazil," EDS Brazil president Chu Tung told BNamericas. The company predominately serves the health care, financial, transportation, telecom and manufacturing industries. The company invested approximately US$1mn in recruiting, training, and infrastructure to initiate the new export service, according to Tung. The new Brazilian export service offers first level management of mainframe environments for security and access and also servers, primarily for data servers in Canada and the US. The company has 200 systems engineers providing support and estimates this service will allow its clients to reduce costs by anywhere from 10-50%. To offer 24-hour global service within various time zones, EDS has global hubs in São Paulo, Brazil, Kuala Lampur, Malaysia and Zaragoza, Spain. Sao Paulo, Brazil was chosen as a global hub location due to its high level of available qualified technicians along with low operating and labor costs.

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