AOLA upgrades call center

Bnamericas Published: Monday, March 24, 2003
Regional ISP America Online Latin America (Nasdaq: AOLA) is now providing Spanish language member-services support for Argentina, Mexico and Puerto Rico out of its Argentina call center, the company said Monday in a statement. Converting the Argentina call center into a regional center for member services makes it the first such operation of its type for an Internet service provider in Latin America, AOLA stated. The move to establish the regional call center in Argentina is in line with other strategic initiatives, the company said. AOLA noted that it has been enhancing the capabilities of the AOL Mexico content group so that all Spanish language content for Mexico, Argentina and a large part of the content for the Puerto Rico service would be managed and coordinated from Mexico.

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