Press Release

Avaya Offers Free Remote Work Solutions to Contact Centers to Help Address COVID-19 Challenges

Bnamericas Published: Tuesday, March 17, 2020

By Avaya Holdings

Buenos Aires - Avaya Holdings Corp. (NYSE: AVYA), the world leader in solutions to improve and simplify communications and collaboration, announced today that it will provide additional help to its existing contact center customers around the world who are facing challenge of maintaining high levels of customer engagement while adapting to a remote workforce in the face of the COVID-19 pandemic.

Avaya customers can now apply for a free 90-day access license to convert their current contact center agents working from offices into remote workers. Additionally, at the end of the 90-day courtesy period, users have the option to convert those licenses into a monthly subscription, to offer more agility and improve the availability of services for customers.

Avaya has also announced the launch of global COVID-19 technical phone lines for customers and partners seeking 24/7 support and guidance to help migrate to remote workforce deployment models.

Avaya Contact Center Solutions for Remote Agents are designed to help address the health and safety issues of Contact Center staff, while ensuring business continuity in the face of unprecedented challenges. These offerings span multiple Avaya contact center platforms that are being used by its customers today.

"Avaya, with software deployed to support more than 5 million contact center agents, has been rapidly mobilized to enable more than 150,000 agents to work remotely as our clients address the challenges of COVID-19," Jim Chirico, President and CEO of Avaya, said. "We continue to actively engage with organizations around the world to help them transition their operations to a flexible and remote model, allowing agents to stay productive and provide customers with the experience they expect. Millions of users around the world The world depends on our Unified Communications, Collaboration and Contact Center solutions, so we continue to look for ways to step forward and help," he said.

Avaya has also donated its Avaya Spaces audio and video solution and committed resources to install and deploy it in hospitals, medical facilities, and other organizations that need it most. Additionally, the company is working with government health departments to quickly build emergency contact centers and address the urgent need to communicate and share information with citizens. Avaya previously announced that it is offering its free Avaya Spaces collaboration software without obligation to eligible educational institutions and non-profit organizations worldwide.

To find out how to sign up for free Avaya Contact Center offers, eligible organizations are asked to visit this website.

Avaya COVID-19 technical hotlines will be available beginning Monday, March 16 at 6:00 PM GMT and contact numbers will be posted on avaya.com

About Avaya

Businesses rely on the experiences they offer, and millions of such experiences are made possible daily by Avaya (NYSE: AVYA). For over a hundred years, we have enabled organizations around the world to earn by creating intelligent communication experiences for customers and employees. Avaya develops open, converged and innovative solutions that improve and simplify communication and collaboration: in the cloud, physically or a mixture of both. To grow your business, we are committed to innovation, partnership, and a tireless focus on what's ahead. We are the technology company you can trust to offer Experiences that Matter. Visit us at https://www.avaya.com/es

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This is a machine translation of the original press release issued in Spanish.

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