Press Release

Electric companies will issue credit notes for users of the energy energy service in Ecuador

Bnamericas Published: Friday, June 19, 2020
Electric companies will issue credit notes for users of the energy energy service in Ecuador

This Ministry of Energy and Non-Renewable Natural Resources release was published using machine translation.

From the month of June 2020, the electricity distribution companies nationwide will start issuing credit notes for users of the energy service, due to the excess values recorded in their electric bills during the health emergency caused by the spread of COVID-19.

The electricity distribution companies will re- bill the energy consumption to the subscribers nationwide. In the event of an excess value, the company will issue a credit note that will be reflected in favor of the user, in next month's electrical return.

Currently, all electricity distribution companies have progressively reactivated the meter reading.

ARCONEL, as the entity in charge of regulating and controlling the electricity service, has implemented measures that seek to protect the user, as well as guarantee the safety, quality and continuity of energy and street lighting services nationwide.

Data of interest :

Other compensation measures adopted by the electricity sector during the state of emergency:

  • Do not suspend electricity service for lack of payment.
  • One and a half million families who use the “dignity rate” will maintain a reduced payment of 4 cents for each kilowatt consumed, even though they have exceeded the limit allowed in their category, which is 110 kWh for the Sierra and 130 kWh for the case of the Costa, Oriente and Galapagos.
  • For around 190,000 residential users whose energy consumption exceeds 500 kWh per month, a flat rate of 10.5 cents per kilowatt hour (kWh) is established for billing the amount of energy that exceeds 500 kWh of monthly consumption.
  • For 2.7 million residential users whose consumption is higher than the "dignity rate" and less than 500 kWh per month, their rate remains at the value registered before the state of emergency.
  • Around 82,000 customers in the industrial and commercial sectors will be able to access a 50% reduction in the current value of the demand rate, as long as they record a demand of less than 60% of the maximum recorded in their history. The demand rate is about the power requested by companies and industries to carry out their productive and commercial activities.
  • Around 4.4 million users, 83% nationwide, benefit from the compensation measures issued by ARCONEL.
  • Users nationwide may defer their electricity consumption within a 12-month period without interest or surcharges.
  • The compensation measures for users of the electrical service will be applied to electricity consumption from the month of March and while the state of emergency lasts.

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