LATAM Airlines Group, IBM sign contract to deliver cybersecurity services

This press release was published in English using an automatic translation system

By IBM

São Paulo, March 11, 2025 - LATAM Airlines Group and its subsidiaries, the leading airline group in Latin America, have signed a contract with IBM to provide services that automate key security processes with Artificial Intelligence (AI), with the aim of improving its cybersecurity operations globally.

Security powered by automation and AI is showing promising results, according to the "Global Security Operations Center" study developed by Morning Consult for IBM. The research indicates that companies spend 55% less time classifying incidents and respond 8 times faster. Specifically in Latin America , security with AI and automation reduced the attack life cycle by 83 days during 2024.

“The signing of this agreement with IBM is an example of our commitment to implementing measures to protect our customers’ data and the integrity of our systems,” said André Pires Ferreira, Chief Information Security Officer at LATAM Airlines. “By engaging IBM’s advanced security services and expertise, we are better prepared for emerging threats while maintaining continuous innovation.”

The agreement between LATAM and IBM Security Services includes areas such as cyber defense and cyber intelligence, among others. It also involves the use of the IBM X-Force Protection platform, which, with AI and business automation capabilities, allows greater visibility and coverage of the entire LATAM ecosystem.

“In the face of an ever-evolving threat landscape, AI- and automation-driven security offers significant advantages that organizations can leverage across the entire security lifecycle,” said Leonardo González Barceló, Lead Client Partner, IBM Consulting. “We are very proud to be selected by LATAM and to provide services that strengthen their cybersecurity capabilities.”

About LATAM Airlines Group

LATAM Airlines Group SA and its subsidiaries are the leading airline group in Latin America, with a presence in five domestic markets in the region: Brazil, Chile, Colombia, Ecuador and Peru, as well as international operations in Latin America and to/from Europe, the United States, Oceania and the Caribbean. The group has a fleet of Boeing 767, 777, 787, Airbus A321, A321neo, A320, A320neo and A319 aircraft. LATAM Cargo Chile, LATAM Cargo Colombia and LATAM Cargo Brasil are the cargo subsidiaries of the LATAM Group. In addition to having access to the cargo holds of the passenger aircraft of the group's subsidiaries, they have a combined fleet of 20 cargo aircraft. They operate on the LATAM Group network, as well as on international routes exclusively for the transportation of cargo. They offer modern infrastructure, a wide range of services and protection options to meet all customer needs. For press inquiries about LATAM, please write tocomunicaciones.externas@latam.com . More financial information is available at www.latamairlinesgroup.net .

About IBM

IBM is a leading global provider of hybrid cloud and AI, and expert consulting. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs, and gain competitive advantage in their industries. Thousands of government and enterprise entities in critical infrastructure areas such as financial services, telecommunications, and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to quickly, efficiently, and securely impact their digital transformations. IBM’s advanced innovations in AI, quantum computing, industry-specific cloud solutions, and consulting deliver open and flexible options for our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, accountability, inclusion, and services. Visit www.ibm.com for more information.