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Italian contact operator Almaviva has invested 11mn reais (US$6.9mn) to open a new facility in Brazilian city Juiz de Fora, in Minas Gerais state, news site Baguete reported.
The new contact center is expected to be inaugurated in August and will employ 2,700 people, according to the report.
Almaviva already has 11,000 employees in the country. The firm has one contact center in Belo Horizonte and three in São Paulo.
Almaviva expects to generate revenues of 250mn reais in Brazil this year, the report said.
The company also has operations in Italy, Tunisia and China.
According to the report, Brazil's contact center market is expected to generate 7bn reais in revenues during 2011. The sector is forecast to employ 1.2mn people this year.