US enterprise access solutions provider Citrix Systems (Nasdaq: CTXS) sees virtualization and cloud services as crucial when it comes to disaster recovery, Ricardo Cornejo, Citrix regional field manager for the south of Latin America (SOLA) region, told BNamericas.
In the region - which includes Chile, Argentina, Paraguay, Uruguay and Bolivia - clients are beginning to transition from current models to outsourcing contracts. This can include both the IT platform as well as the capability of the user to take this service from any device, from anywhere, which Cornejo said is but "one of the biggest market phenomena today. This is a big difference with respect to traditional outsourcing services, with a value proposal in the cloud."
"That mobility and flexibility aren't just for clients driving their business models, but also form an important part of the concept of disaster recovery," he said, referring to last year's earthquake in Chile as an example that put a lot of organizations to the test in terms of how they planned their IT operations. During that disaster, a large local bank took Citrix's platform to create mobile branches and provide continual service for clients.
"Our value proposal was confirmed as very aligned with those expectations. Companies need to be able to operate with the same capacity, regardless of whether the user is physically in their offices," Cornejo said. "If there is connectivity and there are devices over which to connect, then you can get to work. That's a radical technological jump."
Being constantly up both helps a company to create a positive image with its clients, while at the same time providing a positive financial impact, he noted, "at a fraction of the price of the opportunity cost, which could mean having to wait for a building to get back online. Companies continue operating and providing value-added services."
In traditional contingency planning, companies basically have to double the amount of infrastructure, and certify that infrastructure, to guarantee continuity in case site one turned out damaged. Both sites need to be always available in case of emergency, even though you are using just one.
With the cloud, on the other hand, "the actual site where you carry out services, basically becomes irrelevant. You can do it from site one, two or three, via provider one, two or three. So there's a radical change in the concept of availability," Cornejo said.
But the adoption of cloud computing is still low in the SOLA region, he said, at less than 10% of companies. "It's an issue of market maturity, having the clients understand what the advantages and benefits are, where virtualization becomes fundamental in letting them take advantage of this new way of doing things."
Globally, Citrix posted net profits of US$92mn in Q3, up from US$88mn in the same period last year Worldwide revenues climbed 20% to US$565mn in the quarter, with the Americas expanding 21% year-on-year.