Contact centers expected to generate US$143mn in service exports this year

Tuesday, September 20, 2011

Peru's contact centers are expected to export services worth US$143mn this year, for a 28.7% increase, state news service Andina reported, citing data from the country's export promotion commission, Promperú.

According to the report, the local contact center market is forecast to bill US$340mn this year. Services for the domestic market will represent 58% of total revenues.

The main markets for contact center service exports are Spain, Chile, the US, Ecuador, Mexico and Argentina. Spain accounts for more than half of total services exports.

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The report also said there are 35 contact center operators in the country, with a total of 15,574 positions that generate 29,665 jobs.