Convergys sees expansion, strong demand in Latin America in Q2

Wednesday, August 3, 2011

US billing services company Convergys (NYSE: CVG) saw an expansion of revenues from its Latin America operation in Q2, company CEO Jeffrey Fox told a conference call with investors, without providing hard figures.

"The second quarter results reflect strong demand for our services delivered from our centers in the US, Philippines, India and Latin America, and revenue was up in each of these geographies," the executive said.

The company posted quarterly revenues of US$552mn, climbing 4% compared to US$528mn in the year-ago quarter.

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Convergys' second quarter net profits totaled US$32mn - nearly triple the US$11mn posted in the year-ago quarter.

Meanwhile, the firm's Ebitda reached US$72mn in Q2, up from US$67mn in the prior year quarter.

Fox said that by end-Q2, customer management had 41% of its contact center employees in the US. Another 35% of employees were in the Philippines, 15% in India, 4% in Latin America, 4% in Canada and 1% of employees were in the UK.

Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the US, Canada, Latin America, Europe, the Middle East, Africa and Asia. In Latin America, the company has facilities in Brazil, Colombia, Costa Rica and Mexico.