Hitachi Data Systems readying service operations center

Monday, May 9, 2011

Hitachi Data Systems (HDS) is preparing to launch its service operations center, SOC, in Argentina, Alejo López, general director for one of the company's two Spanish-speaking South American subregions, told BNamericas.

The SOC opening will take place "very shortly," said López, who is responsible for developing the company's business in Argentina, Uruguay, Paraguay and Bolivia. López preferred not to offer further details on the launch itself, but he did say that the move was part of HDS' increased focus on services this year.

While "we'll continue to focus on virtualization solutions and our high-end storage solutions, we will also look to make sure our clients understand where we are in terms of cloud computing and how Hitachi is positioned in it. We can show them how, with the suite of Hitachi solutions, they can take on the issue of the cloud," he said. "Services will also be important this year, for the optimal installation of solutions."

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Due to the growth HDS is seeing in Spanish-speaking South America, the company decided to subdivide the region. López took the reins of the aforementioned region, while the director of the Spanish South America (SSA) division, Walter Sunkel, remained with Chile, Peru, Ecuador, Colombia and Venezuela. In Latin America, the other regions are Mexico-Caribbean and Brazil, which was also subdivided into north and south.

While López would not commit to hard figures as the company is in the process of working the final numbers for its fiscal 2010, ended March 31, 2011, he referenced an IDC report that said HDS grew 30% in calendar Q4 in Argentina alone. "Argentina is the main country in the region I cover, but we've also seen strong growth in Paraguay and Uruguay and expect to see more movement this year in Bolivia."

He added that in the region that he covers, about 60% of business comes from the channel.

HDS's parent company, Hitachi Limited, has its technology plants in the southwest of Tokyo and was not affected by the earthquake that hit Japan, the executive noted.