Increasing demand for Latin American center services, Convergys CEO says

Thursday, November 3, 2011

US billing services company Convergys (NYSE: CVG) saw growth in demand for its service centers in Latin America in the third quarter of the year, CEO Jeffrey Fox told a conference call with investors, without providing hard figures.

The company expects business in Latin America to grow this year compared to 2010, added CFO Earl Shanks, also without providing hard figures.

The company posted global Q3 revenues of US$577mn, climbing 4% compared to the year-ago period. Its third quarter net profits reached US$214mn, up from US$35mn in the same period last year.

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Convergys' Ebitda reached US$69mn in Q3, up from US$64mn a year ago.

Convergys has some 70,000 employees in 69 customer contact centers and other facilities in the US, Canada, Latin America, Europe, the Middle East, Africa and Asia. In Latin America, the company has facilities in Brazil, Colombia, Costa Rica and Mexico.

Go to this link to read the company's full results.