Techcomm Wireless MX, S.A. de C.V. (Techcomm Wireless México)

Description:

The description included in this profile was taken directly from an official source and has not been modified or edited by BNamericas’ content team. However, it may have been automatically translated.

We commercialize and distribute with different clients in the region in different business schemes both locally in each country and centrally in our facilities in Miami, USA.

We have a wide portfolio of opportunities at the channel level to carry out any type of commercialization and distribution at a massive level.

We have extensive secure and fully systematized facilities in each territory to have a detailed control of each movement to be carried out, both in direct logistics, reverse logistics, as well as each movement of parts, swap and the entire repair process adapting it if necessary (development own and adaptable to any need, full control under IMEI, S / N, orders, processes, etc)

At a full-fillment level we have a wide portfolio of options to help each strategic partner to develop their business without limitations and with innovative ideas.

The repair levels handled range from a basic level 0 to a level 4 at an electronic level with investigation of endemic faults included that help in all their context to change electronic parts and reduce to its maximum expression in swap consumption (PCBs or exchange units ) for warranty

Recovery and Refurbish is a key process to reinsert those devices that were changed by brands or retails for X contractual reasons, these are recovered with electronic, mechanical and cosmetic repairs including all kinds of processes to have a new unit or part to be resold. in different classes (A, B, C)

At the HUB level we have a complete parts administration service (Webshop), forecast towards the factories and towards the network of repair centers, we control the repairs and their KPIs. We also have management schemes for purchasing and reselling parts and PCBs to repair networks.

At the technical support level we provide various schemes, on site with specialized engineers / technicians in key countries of the region and / or in offices of the repair network, we also provide all support to and from the factory for a fluid communication of failures, solutions , SW Updates, etc. to and from repair networks.

BOS (Back Office Service) is a service widely used by several brands, carriers and retailers for different positions inside or outside their facilities, but controlled by us, diagnostics, repairs, warehouse / Inventory control, box control and customer service In this modality we currently have more than 200 positions in different markets and countries.

We commercialize with our local team in Mexico, in our branches and at the sub-distribution level cell phone plans throughout the Mexican territory with coverage also in the United States and Canada as well as internationally with dedicated plans. Our service covers Internet for the home, Mobile Internet, Telephone and text messaging.