Javier Bustos: 'You have to give the energy customer a central role'

PRESS RELEASE from Acenor

January 11, 2023

This is a machine translation of the original release, issued in Spanish

In the "Let there be light" program on TXS Radio, the executive director of the Association of Non-Regulated Electric Customers, ACENOR AG, Javier Bustos, explained that it is precisely the free customers who are driving the energy transition through renewable supply contracts, such as This is demonstrated by the recent announcements made by several mining companies regarding the change in their contracts.

In recent years, unregulated customers have had to face increases in their supply costs. On this subject, Javier Bustos emphasized that a key aspect is to make visible all the costs involved in the electricity supply: “The idea that you only have to look at the price of energy continues and that is a mistake. You have to look at the total cost of supply, which includes regulated charges and lateral or systemic charges. Free customers are interested in the electrical system working well because that way they will pay what corresponds”.

In the discussion of the energy sector, the client must be put back in a central role, said Javier Bustos, adding that it must not be forgotten that energy is not the client's main line of business and therefore it implies a challenge for them to have to Get involved in the regulatory and operational complexity of the sector. In this context, what is missing is to have a more systemic vision.

“It cannot be that the energy sector is concerned only with the construction of more lines and more generation plants and where the focus is on the user, both free and regulated. An example of this is that in the energy policy that was issued last year, just before the change of government, the public policy objective that had been there since 2015 of having competitive energy prices at the OECD level was eliminated, and there is a a sign that something that is very relevant for the entire country has been lost,” Bustos concluded.

You can listen to the full interview here:

https://soundcloud.com/txsplus/hagase-la-luz-con-danilo-zurita-veronica-bustos-y-javier-bustos?utm_source=clipboard&utm_campaign=wtshare&utm_medium=widget&utm_content=https%253A%252F%252Fsoundcloud.com% 252Ftxsplus%252Flet-there-be-light-with-danilo-zurita-veronica-bustos-and-javier-bustos