Latin American telecoms regulators prioritize user complaints, data protection

Bnamericas Published: Monday, September 23, 2013
Simplifying the process for registering ICT user complaints and protecting user data headed a list of recognized user rights created by regional telecoms watchdogs during the latest Latin American telecommunications regulators' forum in Lima, Peru. Entitled REGULATEL, the forum included regulators from Peru ( Osiptel), Costa Rica ( Sutel), Portugal (Anacom), Colombia ( CRC), Brazil ( Anatel), Bolivia ( ATT) and Argentina (Secom), an Osiptel press release said. Other recognized rights included clearly outlining individual rates within multi-service packages (such as internet, telephone and cable triple-play packages) and fully explaining international roaming rates.

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