Osiptel reports the total restoration of Claro's 2G mobile service nationwide
Bnamericas Published: Sunday, February 18, 2024
By Osiptel
February 18, 2024 - 4:40 pm
This is an automated translation of the press release issued in Spanish
- On Wednesday, January 31 , 2024, the impact of 177 base stations (antennas) of 2G technology from theClaro company was reported due to an international satellite failure, which caused the interruption of mobile service in several population centers in various regions. Nacional level.
- From the first day of the event being reported,OSIPTEL began coordination to supervise the restoration of service in all of the affected locations, which occurred gradually, as reported in the statement issued on February 8 .
- According to the OSIPTEL Monitoring Center, the town center of San Antonio del Estrecho, province of Putumayo , Loreto region , was the last of the affected towns in which the replacement of the mobile service was pending.
- On Saturday, February 17 , 2024, technical personnel from theClaro operating company traveled on a Peruvian Air Force (FAP) flight toSan Antonio del Estrecho, achieving the full restoration of mobile service in the aforementioned town. In this way, services were restored to 100% in the areas that were affected by the impact of the 177 base stations nationwide.
- TheOSIPTEL Monitoring Center maintains coordination with the operating company and continues its supervision work for the peace of mind of citizens.
- The operating companies have the obligation to refund the affected subscribers, in the corresponding receipt, for the time in which the service has been interrupted. OSIPTEL will verify compliance with the returns to affected users.
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