Topic
Call Center
Call Center News
Wednesday, July 24, 2024
The new structure integrates service points into a single cloud platform and uses business intelligence and analytics resources to transform the customer journey. More
Wednesday, July 10, 2024
The firm just acquired Portugal's EXEQ, BNamericas was told, as it seeks to expand services in Europe and Africa. More
Atento migrates to Cirion datacenter in Colombia
Wednesday, June 26, 2024
Vivo, in collaboration with Microsoft, creates Generative AI for call center agents
Thursday, June 20, 2024
Italian IT multinational Almaviva in renewed LatAm push after Brazil deal
Thursday, June 06, 2024
Banks estimate investing R$47.4bn in technology in 2024
Thursday, April 18, 2024
Brazil’s ICT industry generated over US$140bn in revenues in 2023
Monday, April 08, 2024
'We want to be the biggest pure cybersecurity player in Latin America'
Friday, February 09, 2024
El Salvador to assess Telefónica’s proposed acquisition of IBW
Wednesday, January 24, 2024
Everest Digital readies new datacenter investments, market expansions
Wednesday, January 10, 2024
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