Topic

Call Center

Call Center News

Friday, November 21, 2025

The strategic alliance consolidates the transfer of technology and knowledge to boost innovation and create success stories in customer experience with Artificial Intelligence. More

Petrobras to hire Genesys cloud-based contact center solutions
Monday, November 17, 2025

Petrobras has an open tender to contract the Genesys Cloud 3 Digital solution, aimed at digital channels, in a process that was postponed after questions from integrators. The company also tenders for workflow software, such as those offered by ServiceNow. More


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