Topic

Downstream

Downstream News

Copec’s bet on an AI-based customer service ecosystem
Thursday, December 04, 2025

Copec implemented a hybrid system of human agents and generative AI on WhatsApp, reducing response times, increasing satisfaction, and exploring new applications to expand its service strategy. More

Thursday, December 04, 2025

Pemex is studying a co-investment in a biorefinery with a Spanish partner as part of a circular economy project in Hidalgo. CFE has shown interest in injecting the resulting biogas into its gas pipeline system. More


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