Press Release

DPSP Group partners with Vivo to digitize the company's telephone service

Bnamericas Published: Friday, September 23, 2022

This is a machine translation of Telefônica Brasil's press release

São Paulo, September 22, 2022 - The DPSP Group, responsible for Drogarias Pacheco and Drogaria São Paulo, signed an unprecedented partnership with Vivo Empresas, a corporate segment of Telefônica Brasil, to integrate the Group's communication systems. Drugstore chains will have a Virtual PABX at their disposal, allowing their more than five thousand branches to be operated from anywhere and from any device, giving more flexibility to the more than 1,400 stores, six distribution centers, in addition to headquarters in São Paulo.

In practice, Vivo's Virtual PABX operates in the distribution of a telephone line to different extensions from a cloud environment and integrates with the main functionalities of collaboration tools, such as Microsoft Teams, enabling unlimited national and international companies, whether internal or external, within the company's environment. The solution also offers video calls, voice and chat meetings, mobility to answer calls on the computer, smartphone and tablet, in addition to integration with the IVR service, so that external calls are forwarded to a navigation menu. , avoiding erroneous transfers and reducing customer waiting time.

“Our recurring investments in technology and digitalization make it possible to optimize the company's internal processes and generate an even greater gain in efficiency. The implementation of the Virtual PBX has brought important benefits to our business. With the solution, we standardized the service of calls and managed to boost the level of customer satisfaction”, concludes Marcelo Rezende, Executive IT Manager of the DPSP Group.

The new agreement consolidates Vivo's performance in the digital strategy of the DPSP Group, one of the main players in pharmaceutical retail, with a presence in nine Brazilian states and the Federal District. “Virtual PBX is an evolution of telephone exchanges. As it is a cloud-based service, it provides companies with more productivity and financial efficiency, through the mobility that the service offers, and also contributes to the best digital practices to maintain, initiate or expand the hybrid work model”, says Gabriel Domingos. , Vivo's B2B marketing director.

About the DPSP Group

With the mission of providing quality care, health care and well-being to everyone, the DPSP Group was born in 2011 and has the Drogarias Pacheco and Drogaria São Paulo chains. The company is one of the main pharmaceutical retail players with more than 1,400 stores in 9 Brazilian states, in addition to the Federal District. Today, the DPSP Group serves its customers in physical stores, e-commerce, telesales and applications. The Drogarias Pacheco and Drogaria São Paulo brands carry in their DNA a history of trust and credibility in the national health market, constantly worrying about offering excellence in their processes and guaranteeing consumer satisfaction.

About Vivo Empresas

With a portfolio of more than 1.5 million corporate users, Vivo Empresas acts as a strategic technological partner, accelerating the digital evolution of organizations of different sizes and sectors, throughout the national territory. This broad coverage allows the company to know, in depth, the pains of each segment, in the most different stages of digital maturity. In addition to Connectivity services, such as Mobile Network (with 5G), Fixed Voice and Broadband (with Vivo Fibra hyperconnection), it offers a broad portfolio of technological solutions that includes rental of Microcomputer Equipment, Cloud, Cybersecurity, Big Data, Collaboration Tools, Information Technology, Technology Management and IoT. To ensure more speed and intelligence in deliveries, it relies on the global expertise of Telefónica Tech, the Telefónica Group's innovation hub. Discover Vivo Empresas solutions. Talk to us: .

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