CRM News

Supply chain, remote workforce and industry 4.0 top SAP's Brazil agenda
Friday, June 26, 2020

During the pandemic, SAP made its Qualtrics Remote Pulse available for free, including to non-customers, to assess how remote work is being absorbed by employees. More

'The crisis took customer experience to the center of companies’ strategies'
Monday, June 22, 2020

BNamericas spoke with Marcelo Rocha, Brazil country manager at Zendesk, a major provider of customer relationship management (CRM) software and omnichannel solutions, about how the pandemic is impacting the segment. More

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