Colombia , Chile , Mexico and Brazil
Press Release

Ascenty achieves excellence in customer service for the fifth consecutive year

Bnamericas Published: Monday, November 21, 2022

This is a machine translation of Ascenty's press release

São Paulo, November 22, 2022 – The results of the Net Promoter Score (NPS) survey, carried out annually with customers of Ascenty, the leading colocation company in Latin America, reveal how excellent service is a differentiator in Ascenty's market positioning. organization.

For the fifth consecutive year, Ascenty was classified in the evaluation's Zone of Excellence, in the range between 75 and 100 points, the best performance among data center companies. An established metric in the corporate environment for evaluating customer loyalty and satisfaction, NPS endorses Ascenty's strategy to differentiate itself as a provider of excellent colocation services.

“We invest a lot in infrastructure, technology, retention and attraction of talent and training to offer excellent service available with the same quality 24 hours a day all year round. In addition, we anticipate our customers' needs to expand services as soon as demands arise”, says Marcos Siqueira, Vice President of Operations at Ascenty.

With 33 own data centers in Brazil, Chile, Mexico and Colombia, Ascenty serves large clients who, due to the complexity of their businesses, demand a very high quality of service. Among the main segments served by the company are the largest providers of cloud services and technology in general, financial sector, e-commerce (retail), education and service integrators.

Between the survey conducted in 2021 and the survey just completed in September 2022, Ascenty announced seven data centers – three in Brazil, two in Mexico and a second data center in Chile, in addition to the recent announcement of another five new units , including entering the Colombian market.

“Even with significant expansion, we were able to balance the well-being and safety of employees with customer satisfaction, maintaining the quality of service confirmed by NPS”, concludes Siqueira.

About Ascenty

Ascenty, a Digital Realty and Brookfield company, is the largest provider of data center and connectivity services in Latin America, currently with 33 data centers in operation and/or under construction in Brazil, Chile, Mexico and Colombia, interconnected by 5,000 km of proprietary fiber optic network. The company was founded in 2010 and operates in the construction and operation of world-class data centers, serving the largest providers of cloud and technology services in the world, as well as customers in the financial, retail, industry, health and service integrators segments. To support its expansion, Ascenty relies on its shareholders – Brookfield Infrastructure Partners, a Canadian asset management company, and Digital Realty, the largest data center company in the world, with 290 units located in North America, Europe, Latin America, Asia and Australia. To learn more about Ascenty, visit the website .

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