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Brief: Gol cargo service launches chatbot

Bnamericas
Brief: Gol cargo service launches chatbot

Gollog, the cargo transportation service of Brazil's airline Gol, launched a chatbot assistant for online support on its website.

Branded Gil, the tool is programmed to answer questions on transportation schedule, units and general logistics rules. Since 2012, Gol has its own virtual assistant, called Gal.

Currently Brazil's second largest airline, Gol has sought to be on the forefront of innovation on its segment. In 2016, the company became the first Brazil airline to provide onboard Wi-Fi to passengers. Last year, it claimed to be the first airline to allow clients to check in via facial recognition with its Selfie Check-In mobile app tool.

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