Press Release

Movistar Chile announces measures to strengthen the connection of people affected by the fires

Bnamericas Published: Tuesday, February 07, 2023

This is a machine translation of Movistar Chile's press release

Chile, February 7, 2023.- Given the fires that are active in the Ñuble, Biobío and La Araucanía regions, Movistar Chile has activated a protocol with different actions to keep people connected, while continuing to monitor and reinforce service field technician.

Although the damages due to electrical failures or directly due to the fires caused intermittent service, the company has managed to raise a high percentage of telecommunications sites, allowing the most important connections.

It has been the technical teams that, under compliance with all security measures, have allowed the reinforcement of connectivity, through mobile and satellite backups in the affected localities.

Under the commitment for connectivity, Movistar Chile has also suspended all collection actions from mobile customers, including the cessation of the suspension of services due to late payments (until February 20).

Additionally, customers who are in arrears of up to 30 days have seen their services restored (until February 20).

Lastly, free bags have been added for prepaid and hybrid customers, those with GB and free minutes for 5 days. All these measures are subject to constant evaluation, under the objective of connecting people in the most affected places.

Additionally, the company has activated National Emergency Automatic Roaming (RAN), a system that allows sharing networks between companies to expand people's connectivity.

Subscribe to the leading business intelligence platform in Latin America with different tools for Providers, Contractors, Operators, Government, Legal, Financial and Insurance industries.

Subscribe to Latin America’s most trusted business intelligence platform.

Other projects in: ICT

Get critical information about thousands of ICT projects in Latin America: what stages they're in, capex, related companies, contacts and more.

Other companies in: ICT (Chile)

Get critical information about thousands of ICT companies in Latin America: their projects, contacts, shareholders, related news and more.

  • Company: Sonda S.A.  (Sonda)
  • Sonda S.A. is a provider of services and solutions in Information Technology that offers equipment, servers, software, data processing and advice to the Bank, Government, Mining...
  • Company: Gtd Teleductos S.A.  (Gtd Teleductos)
  • Gtd Teleductos S.A. is a Chilean company that provides integrated telecommunications services and solutions for corporate clients, including data center; voice, data, and video ...
  • Company: GTD Manquehue S.A.  (GTD Manquehue)
  • Chilean telecom operator GTD Manquehue, a subsidiary of the GTD Group, offers fixed line and pay TV services in and around capital Santiago through its fiber optic network. The ...